Legal & Trust
Privacy Policy
Effective Date: September 2026 • Planet Living Ventures
At Planet Living Ventures, we are committed to safeguarding the privacy and confidentiality of our clients and visitors. This Privacy Policy details how we collect, protect, and handle your personal data when you interact with our website, browse our curated interior decor collections, and purchase luxury items.
By using our website and services, you consent to the data practices described in this policy.
1. Information We Collect
We may collect and process the following categories of information:
- Personal Identification: Name, email address, telephone number, and delivery/shipping addresses provided when placing orders or contacting customer care.
- Payment Information: Transaction identifiers and payment status handled through certified PCI-DSS compliant gateways (Stripe and PayPal). We do not store complete credit card numbers on our servers.
- Account Credentials: Securely hashed passwords (via bcrypt) and session identifiers for registered customer accounts.
- Browsing & Device Telemetry: Anonymized analytics, browser type, device details, and interaction logs collected to optimize visual rendering and shopping performance.
2. How We Use Your Information
We utilize the gathered information solely for legitimate business purposes, including:
- Processing and dispatching your orders for luxury furniture, lighting, and textiles.
- Sending order confirmations, delivery updates, and invoice details.
- Providing personalized customer care and responding to interior design inquiries.
- Maintaining account security, detecting fraudulent activity, and verifying checkout requests.
- Improving platform stability, inventory availability, and curated catalog showcases.
3. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information. Your data is shared exclusively with verified service partners essential for fulfilling your orders:
- Payment Processors: Stripe and PayPal for encrypted payment settlement.
- Logistics & White-Glove Couriers: Delivery partners contracted to safely deliver delicate decor, lighting, and furniture to your location.
- Legal Compliance: Only when required by applicable law, court orders, or governmental regulations.
4. Data Security & Storage
We implement robust technical and organizational security measures, including modern SSL/TLS encryption, secure database access controls, rate limiting, and HTTP-only authentication cookies to protect your personal details against unauthorized access, loss, or alteration.
5. Your Privacy Rights
You maintain full control over your personal data. Depending on your jurisdiction, you have the right to:
- Request a copy of the personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request erasure of your customer account and associated personal data.
- Opt out of marketing communications at any time.
Have questions about your privacy?
Our compliance team is ready to answer any questions regarding how your data is handled.